Comments on: Hutch/Vodafone service in Mumbai terrible http://varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible/ ~ Miles to go before I sleep ~ Wed, 07 Jan 2009 12:31:01 +0000 http://wordpress.org/?v=abc hourly 1 By: Madhu http://varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible/#comment-6327 Madhu Mon, 01 Dec 2008 06:14:17 +0000 http://www.varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible#comment-6327 This is my review for what I consider the most pathetic telecom service provider in planet Earth. I am wondering if Vodafone is going to take any action after reading this. I am sure there are thousands of reviews like this on this service provider. So let me get straight to the point. On the 18th of November, 2008 at approximately 2000 hours IST, I called up the customer care (unfortunately I don’t remember the dick head I spoke to) to register a network coverage compliant. The service registration number for this compliant is 879299184. I received a SMS further stating the service registration number and an assurance that the same will be responded by the 29th of November, 2008 before 1800 hours IST. Having said this I would like the readers to know the background of the issue. I stay in JP Nagar 9th Phase in a first floor apartment. The network coverage in the apartment and as a whole in the area is very bad. When I am in the house, the network goes down completely (only emergency calls allowed display could be seen) and I come out of the house to receive any calls or to make any calls and I need to walk further out of my apartment to get a good clarity for any telephone conversation. So coming back to 18th of November when I lodged the compliant, I specifically told the customer care (Happy to help executive) that I could be reached only between 7 in the morning to 9 in the evening on a week day and on weekends my mobile might not be reachable because of the network coverage and I can be reached on my landline BSNL number. After waiting for 11 days, today 29th of November 2008 at 1930 hours (hour and a half after the promised deadline to address my issue), I called up the customer care. The first call goes though after being on line for close to 3 minutes only to hear from this arrogant “Happy to help” executive (Laxman.S) that I need to dial a different number (Vodafone has the saddest IVR options) to know about the status of that issue. I wanted him to transfer the call to the “Happy to Help” enquiry department. He refused to do that. I wanted him to get a floor manager / supervisor to attend the issue and I was refused again. Every call centre has the possibility to transfer the calls to their supervisor if the customer is irritated. It’s not like Vodafone is using outdated equipments. I am a person who gets irritated very easily for these crappy responses. But I hold on take a deep a breath thank the “Happy to help” dickhead. I dial 111 again and wait for Vodafone to advertise their conference facility. Looks like it’s never ending. Finally I get the enquiry department (For all you guys who might be facing this problem – Dial 111 select 1st option, select 4th option for the enquiry department) and the dick head this time around is Karan (with a smart a@# attitude). So after the initial verification I am being told that the issue has been closed. I was shocked here. I told him that I didn’t get a feedback for which Karan says “Now that you have called – This is the status and he reads me the status “ The problem stated in the mentioned area both indoor and outdoor are normal and the issue is closed. I don’t understand this. First of all indoor refers to my house and I know for sure that no one has sneaked into my house without my knowledge. And secondly who the technical department had told me that I will be called and then visit my house to check the network. I did not get a call nor did someone from Vodafone come to the house. I explained this to Karan who plainly told that “the team must have tried reaching, but you would switched off the mobile” Now what the F@#K does Karan think of me. That I lodge a complaint and then switch off my mobile? It’s disappointing that Vodafone has these executives with a “I am smarter than you” attitude. Shame on Vodafone for this!!! How these service complaints are closed based on some false information from a person who has not done his job. Does Vodafone think that customers are jobless and not bothered about the complaints which they lodge? Does Vodafone think they can fool around like this? I need a specific answer with regards to my compliant. I wouldn’t have complained if I didn’t have an issue. But when I do have an issue I make sure it is heard of. I will not let this incompetency from Vodafone slightly. Last time around when I had a similar problem, I had written to the nodal officer (ravi.s@vodafone.com), the mail bounced back. This is not the first time I am writing on Vodafone & their pathetic service. See my other review on Vodafone here: http://www.mouthshut.com/review/Vodafone_-_formerly_Hutch-144202-1.html This is my review for what I consider the most pathetic telecom service provider in planet Earth. I am wondering if Vodafone is going to take any action after reading this. I am sure there are thousands of reviews like this on this service provider. So let me get straight to the point.
On the 18th of November, 2008 at approximately 2000 hours IST, I called up the customer care (unfortunately I don’t remember the dick head I spoke to) to register a network coverage compliant. The service registration number for this compliant is 879299184. I received a SMS further stating the service registration number and an assurance that the same will be responded by the 29th of November, 2008 before 1800 hours IST.
Having said this I would like the readers to know the background of the issue. I stay in JP Nagar 9th Phase in a first floor apartment. The network coverage in the apartment and as a whole in the area is very bad. When I am in the house, the network goes down completely (only emergency calls allowed display could be seen) and I come out of the house to receive any calls or to make any calls and I need to walk further out of my apartment to get a good clarity for any telephone conversation.
So coming back to 18th of November when I lodged the compliant, I specifically told the customer care (Happy to help executive) that I could be reached only between 7 in the morning to 9 in the evening on a week day and on weekends my mobile might not be reachable because of the network coverage and I can be reached on my landline BSNL number.
After waiting for 11 days, today 29th of November 2008 at 1930 hours (hour and a half after the promised deadline to address my issue), I called up the customer care. The first call goes though after being on line for close to 3 minutes only to hear from this arrogant “Happy to help” executive (Laxman.S) that I need to dial a different number (Vodafone has the saddest IVR options) to know about the status of that issue. I wanted him to transfer the call to the “Happy to Help” enquiry department. He refused to do that. I wanted him to get a floor manager / supervisor to attend the issue and I was refused again. Every call centre has the possibility to transfer the calls to their supervisor if the customer is irritated. It’s not like Vodafone is using outdated equipments. I am a person who gets irritated very easily for these crappy responses. But I hold on take a deep a breath thank the “Happy to help” dickhead.
I dial 111 again and wait for Vodafone to advertise their conference facility. Looks like it’s never ending. Finally I get the enquiry department (For all you guys who might be facing this problem – Dial 111 select 1st option, select 4th option for the enquiry department) and the dick head this time around is Karan (with a smart a@# attitude). So after the initial verification I am being told that the issue has been closed. I was shocked here. I told him that I didn’t get a feedback for which Karan says “Now that you have called – This is the status and he reads me the status “ The problem stated in the mentioned area both indoor and outdoor are normal and the issue is closed. I don’t understand this. First of all indoor refers to my house and I know for sure that no one has sneaked into my house without my knowledge. And secondly who the technical department had told me that I will be called and then visit my house to check the network. I did not get a call nor did someone from Vodafone come to the house. I explained this to Karan who plainly told that “the team must have tried reaching, but you would switched off the mobile” Now what the F@#K does Karan think of me. That I lodge a complaint and then switch off my mobile? It’s disappointing that Vodafone has these executives with a “I am smarter than you” attitude. Shame on Vodafone for this!!!
How these service complaints are closed based on some false information from a person who has not done his job. Does Vodafone think that customers are jobless and not bothered about the complaints which they lodge? Does Vodafone think they can fool around like this?
I need a specific answer with regards to my compliant. I wouldn’t have complained if I didn’t have an issue. But when I do have an issue I make sure it is heard of. I will not let this incompetency from Vodafone slightly. Last time around when I had a similar problem, I had written to the nodal officer (ravi.s@vodafone.com), the mail bounced back.
This is not the first time I am writing on Vodafone & their pathetic service. See my other review on Vodafone here:
http://www.mouthshut.com/revie.....202-1.html

]]> By: Dixit http://varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible/#comment-6323 Dixit Mon, 24 Nov 2008 20:04:10 +0000 http://www.varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible#comment-6323 People Switch to Airtel , It's the Best of all the Thieves ( Vodafoe , Reliance ,Etc ). Always use prepaid as u can dispose it . Sim Card Price 99, Lifetime Validity I don kno how much . Minimum recharge 200 every 180 Days . Local Calls n SMS @ 1.00 , STD & SMS @ 1.50 , U get full Talktime in many denominations available . You can use suersaver top-ups like 54 = All Local calls @ 0.50. etc .... Local Calls ltd to Mumbai & MH-GOA under Airtel Network for Mumbai circle . People Switch to Airtel , It’s the Best of all the Thieves ( Vodafoe , Reliance ,Etc ). Always use prepaid as u can dispose it .
Sim Card Price 99, Lifetime Validity I don kno how much . Minimum recharge 200 every 180 Days . Local Calls n SMS @ 1.00 , STD & SMS @ 1.50 , U get full Talktime in many denominations available .
You can use suersaver top-ups like 54 = All Local calls @ 0.50. etc ….
Local Calls ltd to Mumbai & MH-GOA under Airtel Network for Mumbai circle .

]]> By: Amitabh Bacchan http://varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible/#comment-6291 Amitabh Bacchan Thu, 23 Oct 2008 10:13:03 +0000 http://www.varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible#comment-6291 Hamar mobile khoi gava! Hamar mobile khoi gava!

]]> By: subhash ghai http://varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible/#comment-6272 subhash ghai Mon, 22 Sep 2008 09:01:05 +0000 http://www.varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible#comment-6272 hi, I have been using vodafoe since long time. since it was orange( 6 years i think). the service was good earlier but now from few months its the worse i have seen. My calls get dropped almost everytime within minute even in full range, sometimes when someone is trying to call me, I get no ring or call at all and that persons call goes to voicemail. I was wrongly charged a few thousand Rs. as downloading fees even though I had taken 1gb gprs plan. when complained they said you pay htis now and it will be reversed back in your next bill. network has gone bad. would suggest to take reliance or Tata for uninterupted seemless service 24/7. hi,
I have been using vodafoe since long time. since it was orange( 6 years i think). the service was good earlier but now from few months its the worse i have seen. My calls get dropped almost everytime within minute even in full range, sometimes when someone is trying to call me, I get no ring or call at all and that persons call goes to voicemail. I was wrongly charged a few thousand Rs. as downloading fees even though I had taken 1gb gprs plan. when complained they said you pay htis now and it will be reversed back in your next bill. network has gone bad. would suggest to take reliance or Tata for uninterupted seemless service 24/7.

]]> By: pradyuman http://varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible/#comment-6271 pradyuman Sat, 20 Sep 2008 19:01:50 +0000 http://www.varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible#comment-6271 Posted: 2008-09-20 by Pradyuman N Patel unauthorized GPRS and Caller tune charge every month Vodafone India Complaints - No GPRS in Iphone even though GPRS charges Review all Vodafone India complaints Vodafone India Posted: 2008-09-20 by Pradyumanpatel [send email] No GPRS in Iphone eventhough GPRS charges Complaint Rating: 0 % with 0 votes Company information: Italica ceramics P.Ltd- 702, Devashish Appartment kalawad road -Rajkot India Phone: 919825193933 My India VODAFONE Number is 91 9825193933 I am using Iphone get from USA from my relative since last six month, In july my mobile bill from vodafone have GPRS charge RS, 67.10, as they people alwayas say and it is true that GPRS can not work on Iphone, i have complain and they agree to rebate in next bill, I found no rebate in next bill but, again they charge Rs37.20 for GPRS, i have told to higher authorities, they given me promise but second time no rebate, today when i am busy with call get popup sms u activated caller tune and they charge me, even i have not dialed indicated number with *, again i connect to complain they agree to rebate and promise to cancel the charge, they are fail to resolve the prob after two month, always giving promise to solve three time complain but no result, every time they say in GUJARATI, NInchit rahejo, have avoo nahithai" CAN we NISCHINT WITHOUT RESOLVING PROBLEM any paying more money every month,(languagae and tone of talk from vodafone rep is alwayes good but no result, wt the meaning of soft langauge alwayes need result) We can conclude that, common charge we can see that is wrong, can complain and invisibly worn charges they wt can do unauthorized amount they rise ? it is question of trust on vodafone, i have more than 200 phone in group and vodafone have so many millions of subscriber in india, if they do so in only in one-day they can earn invisibly lots of money by loots, it is not the way of earning money, So question of trust and not attain the complain in proper way, even though i get tired to complain for every month i get more unauthorized charges so i get in tense with heavy depression, so today i went to contact my doctor they advice me make off your mobile service, can we off my business due to mobile? CAN we get answer from authorize person from VODAFONE and can we get solution and came out from Heavy loot from people? Posted: 2008-09-20 by Pradyuman N Patel
unauthorized GPRS and Caller tune charge every month
Vodafone India Complaints - No GPRS in Iphone even though GPRS charges
Review all Vodafone India complaints
Vodafone India
Posted: 2008-09-20 by Pradyumanpatel [send email]
No GPRS in Iphone eventhough GPRS charges
Complaint Rating: 0 % with 0 votes
Company information:
Italica ceramics P.Ltd-
702, Devashish Appartment
kalawad road -Rajkot
India
Phone: 919825193933

My India VODAFONE Number is 91 9825193933
I am using Iphone get from USA from my relative since last six month, In july my mobile bill from vodafone have GPRS charge RS, 67.10, as they people alwayas say and it is true that GPRS can not work on Iphone, i have complain and they agree to rebate in next bill,
I found no rebate in next bill but, again they charge Rs37.20 for GPRS, i have told to higher authorities, they given me promise but second time no rebate,

today when i am busy with call get popup sms u activated caller tune and they charge me, even i have not dialed indicated number with *, again i connect to complain they agree to rebate and promise to cancel the charge, they are fail to resolve the prob after two month, always giving promise to solve

three time complain but no result, every time they say in GUJARATI, NInchit rahejo, have avoo nahithai” CAN we NISCHINT WITHOUT RESOLVING PROBLEM any paying more money every month,(languagae and tone of talk from vodafone rep is alwayes good but no result, wt the meaning of soft langauge alwayes need result)

We can conclude that, common charge we can see that is wrong, can complain and invisibly worn charges they wt can do unauthorized amount they rise ? it is question of trust on vodafone, i have more than 200 phone in group and vodafone have so many millions of subscriber in india, if they do so in only in one-day they can earn invisibly lots of money by loots, it is not the way of earning money,

So question of trust and not attain the complain in proper way, even though i get tired to complain for every month i get more unauthorized charges so i get in tense with heavy depression,

so today i went to contact my doctor they advice me make off your mobile service, can we off my business due to mobile?

CAN we get answer from authorize person from VODAFONE and can we get solution and came out from Heavy loot from people?

]]> By: TOSHA http://varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible/#comment-6025 TOSHA Thu, 04 Sep 2008 12:30:44 +0000 http://www.varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible#comment-6025 I M TOSHA.I HAVE JST ACTIVATED A VODAFONE NUMBER A FEW DAYS AGO. FOR 2 DAYS IT WORKED BT THM SUDDENLY I WAS CALLED UP AND SAID THAT THERE WAS SUM PROBLEM IN THE DOCCUMENTARY SUBMITTED. I RESUBMITTED THE DOCCUMENTS.TAT DAY THEY WERE HAVING SUM PROBLEM IN THEIR MACHINE. AND I WAS SAID TAT AS SOON AS THEIR MACHINE WILL B ALRITE THEY WILL FEED IN THE INFORMATION AND IT WILL B DONE BY TAT DAY ITSELF. BT NOW IT HAS BEEN 1 WEEK SINCE THN BT STILL THE PROBLEM PERSIST AND I CALLED UP CUSTOMER CARE 3 TIMES BT THEY DONT EVEN GIVE A SATISFACTORY REPLY. INFACT WEN I ASKED THEM THE NUMBER OF THEIR COMPANY OF GHATKOPAR BRANCH THEY SAID THEY WERE UNAWARE OF THE NUMBER. CAN U BLIVE IT ??????????? PPL WORKIN IN VODAFONE COMPANY DNT EVEN KNOW THE NUMBERS OF THEIR COMPANY'S BRANCH. ISN'T TAT STRANGE!!!!! I FEEL VODAFONE IS GETTING WORST DAY BY DAY. AND SOON THE COMPANY WILL GO DOWN IF IT CONTINUED WORKIN THIS WAY AND DIDN'T IMPROVE NOW ITSELF. I M TOSHA.I HAVE JST ACTIVATED A VODAFONE NUMBER A FEW DAYS AGO.
FOR 2 DAYS IT WORKED BT THM SUDDENLY I WAS CALLED UP AND SAID THAT THERE WAS SUM PROBLEM IN THE DOCCUMENTARY SUBMITTED.
I RESUBMITTED THE DOCCUMENTS.TAT DAY THEY WERE HAVING SUM PROBLEM IN THEIR MACHINE. AND I WAS SAID TAT AS SOON AS THEIR MACHINE WILL B ALRITE THEY WILL FEED IN THE INFORMATION AND IT WILL B DONE BY TAT DAY ITSELF.
BT NOW IT HAS BEEN 1 WEEK SINCE THN BT STILL THE PROBLEM PERSIST AND I CALLED UP CUSTOMER CARE 3 TIMES BT THEY DONT EVEN GIVE A SATISFACTORY REPLY.
INFACT WEN I ASKED THEM THE NUMBER OF THEIR COMPANY OF GHATKOPAR BRANCH THEY SAID THEY WERE UNAWARE OF THE NUMBER.

CAN U BLIVE IT ???????????
PPL WORKIN IN VODAFONE COMPANY DNT EVEN KNOW THE NUMBERS OF THEIR COMPANY’S BRANCH.
ISN’T TAT STRANGE!!!!!

I FEEL VODAFONE IS GETTING WORST DAY BY DAY.
AND SOON THE COMPANY WILL GO DOWN IF IT CONTINUED WORKIN THIS WAY AND DIDN’T IMPROVE NOW ITSELF.

]]> By: Mitesh Ruparelia , Ahmedabad. http://varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible/#comment-5894 Mitesh Ruparelia , Ahmedabad. Tue, 02 Sep 2008 13:08:01 +0000 http://www.varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible#comment-5894 1) How come Vodafone Company charge Rs.39/monthly for the Bonus/Tariff offer instead of Rs. 33/monthly (which's the price)without informing me ? (2) While asking to Vodafone customer care executive, what a nonsense questions he asks such as how much was the balance before and after money got deducted instead of giving straight answer to the qurestion that what was the Rs. 39 deducted for? (3) Inspite of telling him persistently that I have not been informed by the company if price is increased, Vodafone executive says that check your inbox and I had to raise my voice stating that come my place, take my cell and show me the message if received. So in a nutshell he just wanna play their recorded speech rather then to listen and understand to the customer. He didnt even elevated the call to superviser when i asked me to do so. (3) After all these bullshit conversation executive of the vodafone says that price is hiked so you have been charged Rs. 6 more. Mitesh Ruparelia 1) How come Vodafone Company charge Rs.39/monthly for the Bonus/Tariff offer instead of Rs. 33/monthly (which’s the price)without informing me ?

(2) While asking to Vodafone customer care executive, what a nonsense questions he asks such as how much was the balance before and after money got deducted instead of giving straight answer to the qurestion that what was the Rs. 39 deducted for?

(3) Inspite of telling him persistently that I have not been informed by the company if price is increased, Vodafone executive says that check your inbox and I had to raise my voice stating that come my place, take my cell and show me the message if received. So in a nutshell he just wanna play their recorded speech rather then to listen and understand to the customer. He didnt even elevated the call to superviser when i asked me to do so.

(3) After all these bullshit conversation executive of the vodafone says that price is hiked so you have been charged Rs. 6 more.

Mitesh Ruparelia

]]> By: Yukthi.P.R http://varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible/#comment-5774 Yukthi.P.R Sun, 31 Aug 2008 14:15:45 +0000 http://www.varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible#comment-5774 Finally !dea cellular launched in our city... I'm gonna take a new connection of !dea. While i stayed at kerala i was using Idea cellular and its services are quite nice..... good coverage in kerela...No.1 service provider with large number of subscribers... Good gprs speeds....a variety of VAS...Good customer care.... I found every thing was nice with IDEA. I bought an another connection of IDEa for Girl friend and talk to her for free for 365 days by just paying 50rs as rental for F&F plan. i am very much attracted to IDEA with that.. STD rates are also as low as 1.30. while airtel charges 1.50. Really.... IDEA can change ur life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks IDEA... yukthi_ker@yahoo.co.in Finally !dea cellular launched in our city…
I’m gonna take a new connection of !dea. While i stayed at kerala i was using Idea cellular and its services are quite nice….. good coverage in kerela…No.1 service provider with large number of subscribers… Good gprs speeds….a variety of VAS…Good customer care….

I found every thing was nice with IDEA. I bought an another connection of IDEa for Girl friend and talk to her for free for 365 days by just paying 50rs as rental for F&F plan. i am very much attracted to IDEA with that..
STD rates are also as low as 1.30. while airtel charges 1.50.
Really….
IDEA can change ur life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks IDEA…
yukthi_ker@yahoo.co.in

]]> By: Subramanian http://varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible/#comment-5322 Subramanian Mon, 11 Aug 2008 12:49:52 +0000 http://www.varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible#comment-5322 Dear all, Sathyameva Jayathe ! In the land of Mahathma Gandhi how conscince pricking is the modern sales nd swindling. Just think deeply on so called terms like life time validity, but recharge Rs.200 every 6 months, in Chennai life time means till 2021 (something like this) We have had starting from April 2008 serious issues with prepaid recharges. The Vodfone shop failed to answer properly and recharge for the needed plans. Whereas the staff were not either knowledgeable of the prepaid plans (or) were deliberately lying Rs.1000 for each ceel phone got lost in 100 days instead of expected and assured 6 months. Vodafone seems to be banking on deliberate reckless customer guidance and then leave the customer to the saying "Let the buyer beware" (Please notice (the obvious ?!) that one must spend ones hours of time to study for oneself in Vodfone web site , the ever changing plans so that one can recharge for the correct plan . ) When trying to sort out the issue Vodfone simply answered to recharge for Rs.888 for 6 next months. We did not recharge. We wanted 80 days more validity including agreement to pay if any extra amount over Rs.1000 to make up for what was before recharge amount for 6 montha. When further trying to communicate and it appeared as if some "Happy to Help" good & favorable answer will be coming from Corp Care- we realised that earlier left out talk time of over Rs.800 for each phone was taken off (so called nice terminology that customer forfeits the talk time). We needed cell phone reconnection badly since some important calls were coming and we were mobile. On recharging on 18th day (forfeit 15 days time) the new plan is Rs.888 for 1 year validity. But lost talk time of over Rs.800 for each phone till this moment look as lost for ever. Vodfone has not been replying any mails. Regardless of time and money lost what has been disturbing our minds is poor quality service and "do not care" attitude. A good Customer Care could have easily answered that there is new scheme Rs.888 for 1 year- just recharge it and make sure doing it within 15 days- as otherwise earlier talk time would expire If we would not be mistaken please allow us to state that in several other countries with the same multi national companies, things do not go the same way. It is the "chaltha hai" "today is another day" attitude in India from Vodfone Shop level to Corporate level that puts Customers on the run Dear all,
Sathyameva Jayathe ! In the land of Mahathma Gandhi how conscince pricking is the modern sales nd swindling. Just think deeply on so called terms like life time validity, but recharge Rs.200 every 6 months, in Chennai life time means till 2021 (something like this)
We have had starting from April 2008 serious issues with prepaid recharges. The Vodfone shop failed to answer properly and recharge for the needed plans. Whereas the staff were not either knowledgeable of the prepaid plans (or) were deliberately lying Rs.1000 for each ceel phone got lost in 100 days instead of expected and assured 6 months. Vodafone seems to be banking on deliberate reckless customer guidance and then leave the customer to the saying “Let the buyer beware” (Please notice (the obvious ?!) that one must spend ones hours of time to study for oneself in Vodfone web site , the ever changing plans so that one can recharge for the correct plan . )
When trying to sort out the issue Vodfone simply answered to recharge for Rs.888 for 6 next months. We did not recharge. We wanted 80 days more validity including agreement to pay if any extra amount over Rs.1000 to make up for what was before recharge amount for 6 montha. When further trying to communicate and it appeared as if some “Happy to Help” good & favorable answer will be coming from Corp Care- we realised that earlier left out talk time of over Rs.800 for each phone was taken off (so called nice terminology that customer forfeits the talk time). We needed cell phone reconnection badly since some important calls were coming and we were mobile. On recharging on 18th day (forfeit 15 days time) the new plan is Rs.888 for 1 year validity. But lost talk time of over Rs.800 for each phone till this moment look as lost for ever. Vodfone has not been replying any mails.
Regardless of time and money lost what has been disturbing our minds is poor quality service and “do not care” attitude. A good Customer Care could have easily answered that there is new scheme Rs.888 for 1 year- just recharge it and make sure doing it within 15 days- as otherwise earlier talk time would expire
If we would not be mistaken please allow us to state that in several other countries with the same multi national companies, things do not go the same way. It is the “chaltha hai” “today is another day” attitude in India from Vodfone Shop level to Corporate level that puts Customers on the run

]]> By: Nikhil http://varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible/#comment-4900 Nikhil Wed, 06 Aug 2008 11:02:00 +0000 http://www.varun.net.in/blog/2007/10/25/hutchvodafone-service-in-mumbai-terrible#comment-4900 I have no idea about vodafone postpaid services. I have alays preffered prepaid. Postpaid is usually expensive and they charge for CLIP and all seperately, plus taxes. Its always better to go prepaid. For example{in mumbai} 1. Buy a new voda prepaid for Rs. 100/ 2. Recharge it with Rs. 96/-- lifetime vailidity( recharge of Rs.200 in 6 months necessary, but itna toh sabka use ho hi jaata hai) 3. Topup recharge as your requirements, no tension of bills and all. 4. There are some good offers like- monthly rental of Rs. 53/ and all local calls are 50p/min. Same offer is on BPL for Rs.32 which also includes local sms at 50p. 5. So in all monthly you pay just Rs 53 as rental, rest all your usage...quiet cheap!! I have no idea about vodafone postpaid services. I have alays preffered prepaid. Postpaid is usually expensive and they charge for CLIP and all seperately, plus taxes. Its always better to go prepaid. For example{in mumbai}

1. Buy a new voda prepaid for Rs. 100/
2. Recharge it with Rs. 96/– lifetime vailidity( recharge of Rs.200 in 6 months necessary, but itna toh sabka use ho hi jaata hai)
3. Topup recharge as your requirements, no tension of bills and all.
4. There are some good offers like- monthly rental of Rs. 53/ and all local calls are 50p/min. Same offer is on BPL for Rs.32 which also includes local sms at 50p.
5. So in all monthly you pay just Rs 53 as rental, rest all your usage…quiet cheap!!

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