Comments on: Hutch/Vodafone service in Mumbai terrible

By: Vinay Vijayanarayan

Vinay Vijayanarayan — Sat, 16 Jul 2011 09:59:57 +0000

Hi, Its almost 5 days now and i havent received my New SIM Card
which i had applied for through the website
https://shop.vodafone.in/shop/planPrepay.jsp?cid=mum . I received a
prompt phone call that day 4 hours after filling out the form and
the lady said she would be sending the SIM card by 2 to 3 pm that
same day ( 12th July , 2011 ). Thereafter i received another phone
call and the person said that my number was a postpaid number and
not pre-paid and on arguing with him for 30 minutes he finally
closed the conversation by saying it was a pre-paid number. Later
few hours into me loosing my patience , i received a third phone
call who said the guy who was to deliver the SIM card supposedly
contacted me and i mentioned i was OUT OF TOWN , when i have been
in town for the past 3 months ! Next day , i contacted VODAFONE’S
really unethical & unprofessional Technical Team whom on
explaining the whole story , gave me vague answers like “Your
Number is not visible on File “? “Your number is a DEMO Number “?
“You have to call 765 From your vodafone number ( which am trying
to get for the past 5 days )” . Now my first question is how do i
dial a 3 digit number when i don’t have a Vodafone number on me ?
And secondly he was told this by his manager he claimed ( Mr
Abhishek ) who blindly denied any requests to talk to me . I wasted
almost 3 hours over the phone speaking to various agents who were
nothing but a waste of time and who kept putting me on hold for
almost 2 hours put together. Going forward , on July 14th i called
again and was almost the same story where the agent kept telling me
he cant track my SIM Card and asked me to dial Customer care from
my Vodafone number. I was on hold for 45 minutes and later was
disconnected on purpose. I called again and asked to speak with the
manager and requested to escalate the issue to the seniors as it
was getting too heated up with the agent who ( either wasn’t
trained well or was just being himself ) I was put on to Mr Sanjay
Soni who claimed himself as the Supervisor at that shift , on
explaining him the entire situation he assured me that he would
lodge a complaint and take this matter in his own hands and
guaranteed me my SIM card by 6pm 15th July and also update me
often. He never even bothered to give me a docket number or a
complaint number. Thereafter on 15th July 2011 after close to 10
phone calls repeatedly to the Vodafone Customer Care i finally got
to speak with a Floor Supervizor Mrs Soni who again guarenteed the
delivery of SIM card on 16th July 2011 by 12 pm. On 16th of July
2011 i spoke with another Floor Supervisor Ajit Acharya and he said
he cant help me anything since my number that i had booked online
is a DEMO number and hasn’t been updated as yet ( after 6 days )
Here are my Docket numbers i opened with Vodafone with Dates , but
still no response from their end and not even a phone call with
updates. Also having sent the customer care around 6 emails showing
my concern , not one email was responded. Docket Number # 1:
227043583 ( opened on 15th July , 2011 at 5 pm ) Docket Number # 2:
225838801 ( opened at 1pm 16th july ) Here is where things went
wrong: 1. I didnt receive a complaint number by mr Sanjay Soni who
claimed he lodged a complaint. 2. I was wrongly guided by
VODAFONE’S agents all the 15-20 times i have called and being on
Hold for almost 45-60 minutes . 3. I was given wrong information
about my number being a post-paid card and not pre-paid card. 4. I
have sent 4 emails to vodafonecare.mum@vodafone.com who claimed to
have received my emails but didnt bother looking into it 5. I was
told my VODAFONE’s Supervisor that they cant help me out and cannot
escalate the issue to the higher ups even though i had not got my
SIM card from the pat 5days. Now heres what needed to be done: 1) i
asked the manager to call the dept who looks after new SIM card and
ask them to call me 2. I also provided the numbers from which i had
received 3 phone calls on 12th july 2011 hours after i filled up
the new pre-paid form 3. And finally once the team gets my
information , they could send the guy for delivery. I would like
TRAI to personally look into this issue as its been 5 days and all
i have got VODAFONE is long hours of HOLD MUSIC or wrong
resolutions , or FALSE testimonies or not being to help . I am not
happy with the way things are going forward with Vodafone and i
need an answer as soon as possible. You can find the order ID and
other details below. This is my last hope of success or a solution
, as me being a common consumer facing troubles from a service
provider like VODAFONE can only rely on you now to take things
further and try to either release my 555 Rs or give me my SIM Card.
I would also like to go one extra level and make sure all the
managers i spoke to are taken to task and made sure they dont do
this henceforth. Its very shameful to say that the agents and
managers i spoke with didn’t seem to realize the seriousness and
over and above that seemed very casual with the whole situation. I
am very frustrated with the service Vodafone has given me in these
past 4 days and i need an answer and solution. Hoping you could
look into this matter and help me out with this situation . Have
attached a copy of the Statement with ICCI BAnk ( where vodafone
has deducted the money 555 INR from my account ) and pasted the
contents of the email i received from eshop@vodafone.co.in on 12th
July 2011. Here are my contact numbers : +919324799357 ,
+912266916248
*************************************************************************************************************************************************************************
Reply eshop@vodafone.co.in to me show details Jul 12 (5 days ago)
Dear Vinay, Thank you for buying your Vodafone Prepaid connection
through the Vodafone Online shop. Your order details are mentioned
below: Order ID : o7627185 Payment Transaction ID: MCIT1074237803
Date & time of order : 12 Jul, 2011 08:28:10 Order Amount : Rs.
555.0/- Only order details: Prepaid Connection Name: Per Second
Plan MSISDN: 9819581643 Amount: 506.0 We will get in touch with you
shortly at a time & date convenient to you. Happy to help,
Vodafone Care Email: vodafonecare.mum@vodafone.com; WebSite:
http://www.vodafone.in PLEASE GUYS DO NOT BUY NEW VODAFONE SIM
CARDS FROM THEIR WEBSITE , IT WILL COST YOU 20 PHONE CALLS to
AGENTS , 10 ESCALATIONS to MANAGERS who are worse than postmen and
might cost your life coz you might end up killing your self when
you get yo know that they cant help you. !

By: hiren parmar

hiren parmar — Tue, 02 Feb 2010 19:23:49 +0000

i lost my htc p3470 mobile phone with imp.data…. imei
no.357394017166402 email ad.: hero4archi@gmail.com
pls……help….

By: Varun

Varun — Fri, 18 Dec 2009 02:06:25 +0000

I use a self-modified version of the K2 theme.

By: fajerwerki sklep

fajerwerki sklep — Thu, 17 Dec 2009 18:14:26 +0000

interesting blog, bookmarked for the future referrence, what
template do you use ?

By: Arish Prakash

Arish Prakash — Fri, 07 Aug 2009 12:40:06 +0000

Hello! Resp/Sir/Madam, Myself Arish Prakash. Qtr. No. 1/62/4, Type
III, Estate Ministry of Defence, Ordnance Factory, Ambajhari,
Nagpur: 440021. (M) +919764464805. (R) 07104:221351 /
07104:237845-49 (Extn) 3800. Iam your old customer. My Vodafone
cell number is 9764464805. Actually, my customer care number is not
working from your side, since one month over till now. Because I
was calling to customer care but the problem is from your side,
your executives are attending the calls, but they are not talking
to the customer, I have tried 3/4 times but forth time they have
answered. They have told due to network problem they didn’t here
any voice, that’s why the problem came to you sir. sorry for the
inconvience. In the mean while when I was trying second day I can’t
able to contact to customer care, because in one day if we are
calling three times you are disconnecting the 111 service. So,
therefore I request you to start my 111 customer care, immediately,
so that I can contact to you, if I am getting any problem. I kindly
request you, to do this needful as soon as possible. Thanking You,
‘Regards, “ARISH PRAKASH”. Contact No.: +919764464805 E-Mail ID: -
arish_raymondsindia@rediffmail.com / arishprakash15@gmail.com

By: ismail khalid

ismail khalid — Thu, 09 Apr 2009 14:40:51 +0000

I have purchased Vodafone sim that was purchased few months back from a dealer. This sim is nothing more than a lemon.Approximately a day after owning this sim, the fiasco all began when it was deactivated. This left me stranded because of the Problem. I lost time from work and assured my management a similar situation would not happen again.
Having said the problem will recover soon, but now almost 4 months passed but the problem still persist.every time i enter into nerul zonal office they give me different ideas as to contact vashi office andheri office which i tried, last week the lady over there told me to give in writing what exactly happened but now she denied. in there system my name exist but they are telling me to bring the packet (what a bull shit) who keeps the wraper after having a chocolate. actully now i fed up with even the name of vodafone, i just want my money back (a)which i purchased from dealer (b)which i paid to nerul gallery for the new sim card replacement
My no. which i purchased is 9833931234/9833369993

Tell me frankly who will sort out this complaint, (BPL, Airtel, or Orange) any IDEA, because they straight way saying that we can not do anything eventhough they provide me the duplicate sim card after confirming to their system.

By: ismail khalid

ismail khalid — Thu, 09 Apr 2009 14:30:39 +0000

By: Nirmal Choudhary

Nirmal Choudhary — Mon, 09 Mar 2009 08:45:48 +0000

Hi My name is Nirmal choudhary no is 9819623696, I am using Vodafone no. since last 5 Yrs, When It was Orange, Hutch and now Vodafone. First time I am facing problem with Vodafone.

Last friday on 5th March, 09. They Vodafone deducted around Rs 40 from my accound and activated caller tune without intimating me. I realized that only after 2 days i.e. on 7th March 09, when I checked my balance. I complined to vodafone customer care immediately and they ansured me they will reimburesed my Rs 40 to my vodafone account and deactivate the service ( caller tune ) but still I am waiting for some positive action from their side.

It shows unprofessionalism from Vodafone .

Regards,

By: Nirmal Choudhary

Nirmal Choudhary — Mon, 09 Mar 2009 08:43:48 +0000

Hi My name is Nirmal choudhary, I am using Vodafone no. since last 5 Yrs, When It was Orange, Hutch and now Vodafone. First time I am facing problem with Vodafone.

It shows unprofessionalism from Vodafone .

Regards,
Nirmal

By: Dheeraj Janbandhu

Dheeraj Janbandhu — Fri, 06 Mar 2009 07:17:13 +0000

The vodafone Customer Care is Bakwaas ….. In case of SOS … you have to hear 5 minutes AD and if you are lucky transferred to Customer Care, if not then wait for your turn … you do not know when it will come.

What is the point in blasting the ADs on us when we straight want to speak to customer care. Ironically, there is no option to go to customer care directly and no other customer care no except 111 & 98200-98200 to be dialled from Blackberry or any phone.

Take Care .. Good Luck for VODAFONE USERS ….

Dheeraj